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    Q & A

    Q1

    Do I need to register as a member?

    To shop at our online store, you need to register as a member (free of charge). If you are already a member, please log in. If you are ordering for the first time or are not a member, please register (free of charge) by entering your member information.

    Click here to register as a new member > Click here to log in as a member >

    Q2

    What payment methods are available?

    Cash on delivery (Sagawa Express eCollect) can be paid by cash, credit card, debit card, or electronic money. Payment methods are as follows:

    1. Credit card
    2. Cash on delivery (Sagawa Express eCollect)
    3. NP Pay Later (Convenience store/Post office payment)
    4. PayPay
    5. AmazonPay

    For details on various payment methods, please click here .

    *Cash on delivery is only available if the delivery address is your home.
    *5 If you use Amazon Pay payment, you cannot edit the shipping and billing addresses due to the system specifications. Therefore, if you wish to change the address, please write it in the comments section of your order.

    *For fax orders, only eCollect or NP deferred payment are accepted.

    Q3

    Is there a shipping charge?

    The shipping fee for each delivery address is as follows:
    *This is the price for products that do not include shipping charges and for which shipping charges are not set individually.
    *Please note that shipping costs will be calculated based on the price after coupon and point discounts.

    ▶︎Hokkaido and Okinawa: 1,100 yen *550 yen for purchases over 4,320 yen ▶︎Other prefectures: 770 yen *Free shipping for purchases over 4,320 yen ▶︎Cool delivery costs an additional 220 yen on top of the above shipping fees.
    ▶︎Cash on delivery fee: +210 yen.
    ▶︎ NP deferred payment fee of +210 yen will be charged (from March 1, 2024).

    Q4

    How many days will it take to deliver after I place an order?

    After receiving your order, we will ship it within 3 business days . (*Excluding remote areas and gift items)
    If the item is out of stock, it may take more than a week, in which case we will contact you.
    *Shipping will be done on business days. No shipping will be done on holidays (Saturdays, Sundays, and public holidays).
    *During long holidays, which will be announced separately in news, we will ship based on the contents of the news.

    You can choose the delivery date from one week in advance.

    • This does not apply during long holidays.
    • If no specification is given, we will make arrangements as soon as possible.

    *Please note that even if you specify a date and time, we may not be able to deliver on the specified date and time depending on the region and the convenience of the delivery company.

    Q5

    Can I deliver to a different address than the orderer?

    Please specify the delivery address on the delivery address selection screen.
    In addition, the name and address you registered as the " billing address " when placing your order will be listed in the sender's column on the delivery slip.

    [Please note!] Please make sure you select the name, address, and phone number of the person placing the order before placing the order.

    Regardless of whether it is a gift set or regular product, if the name of the person placing the order and the name of the recipient are different, we will not include a delivery note or other documents.

    • Unless payment is made by cash on delivery, no documentation indicating the amount will be enclosed.
    • A delivery note will only be enclosed if the sender and recipient are the same person.
      (If you require a delivery note other than the above, please write it in the remarks column.)
    • If you choose to pay via convenience store or postal transfer (transfer slip), we will send the transfer slip to you by mail.

    珈琲には希望がある

    珈琲を嗜好品でなく、
    日常にとってかけがえのないものにすること。
    私たちの珈琲づくりの基盤である
    地球環境や生産者の暮らしを守っていくこと。
    “京都の珈琲職人”としての情熱を忘れることなく、
    一粒一粒の豆を大切に
    「本物」としての価値を求め続けること。
    その一杯がきっと明日の希望になると信じて。
    これからも「小川珈琲」は、一人でも多くの人たちの
    心と暮らしに寄り添う存在でありたいと願います。